Every Customer Deserves More Than a Chatbot

Do you know that support agents still handle over 75% of all support interactions?

Radically improve your customer care operations by focusing where the volume is and helping your agents do a better job.

Trusted by:

Support Genius

Support Genius is an AI-based agent assistance tool that is designed to maximize the productivity of customer service agents & improve support efficiency.

Ultimately, agents spend less time looking for data and more time helping customers.  

Support Genius allows agents to be more productive by:

Take your customer support operation to the next level with Support Genius Add-ons

Take your customer support operation to the next level with Support Genius Add-ons

AI Virtual Assistant is a solution to assist brands reduce the number of support case tickets above 30%.

An Intelligent Virtual Assistant capable of automating support interactions with minimal to no human intervention. Delivers end-to-end transactional automation (payments, order changes, and more) by integrating with the leading business platforms.

Omnichannel. Automate interactions across chat, social media, email and voice.

Advanced workflows w/ 3rd party platforms, e.g.​​

• Reset user/password
• Real-time order tracking
• Trigger RPA robot​s

Handover most complex topics to agents

No-code AI flow builder

Native integration with Salesforce, Zendesk & others

No-code integration with proprietary systems

AI Virtual Assistant

AI Virtual Assistant is a solution to assist brands reduce the number of support case tickets above 30%.

An Intelligent Virtual Assistant capable of automating support interactions with minimal to no human intervention. Delivers end-to-end transactional automation (payments, order changes, and more) by integrating with the leading business platforms.

Omnichannel. Automate interactions across chat, social media, email and voice.

Advanced workflows w/ 3rd party platforms, e.g.​​

• Reset user/password
• Real-time order tracking
• Trigger RPA robot​s

Handover most complex topics to agents

No-code AI flow builder

Native integration with Salesforce, Zendesk & others

No-code integration with proprietary systems

AI Next-Best-Action

AI Next-Best-Action is a Solution that autonomously handles decision making tasks related to complex day-to-day operations, with proven 98% accuracy rate.

The next best action allows operators to make decisions faster, confident in handling mission-critical workloads more reliably. Whether deciding over approving an insurance claim, handling an order return request, or predicting the best response for each customer type, Support Genius’s Next-Best-Action is the perfect intersection of on-demand data & human expertise.

AI-powered Next-Best-Action

Intelligent campaign selection

Customer journey optimization

Next touchpoint forecasting

No-code AI-powered Workflows

Fully integrated with

a growing set of ready-to-plug integrations, so your agents never have to leave their workspaces.

Different platform? Custom system?

Automaise impact in numbers

Improvement in Customer
Satisfaction Score:

0 %
in 45 days

Improvement in
First Response Time:​

0 %
in 30 days

Increase in
Agent’s Productivity:

0 x
in 30 days

Improvement in
Average Handling Time

0 %
in 60 days

No strings attached.

Book a 30 min. free consultancy session with a productivity specialist.

Case studies

Insurance

90% of the topics related ​to insurer/client interactions ​covered​.

Logistics

3,5x improvement in ​First Response Time​.

Retail

35% case tickets closing rate, without human intervention.

Insurance

90% of the topics related ​to insurer/client interactions ​covered​.

Marketplace/E-commerce

48%​ improvement in agents’​ Average Handling Time.

Logistics

3,5x improvement in ​First Response Time​.

Telco/BPO

Altice increased by 4x agents’ productivity, in 30 days.

Retail

35% case tickets closing rate, without human intervention.

Retail

Leroy Merlin improved Customer Service efficiency by 80% in 8 weeks.

Marketplace/E-commerce

48%​ improvement in agents’​ Average Handling Time.

Telco/BPO

Altice increased by 4x agents’ productivity, in 30 days.

Retail

Leroy Merlin improved Customer Service efficiency by 80% in 8 weeks.

Insurance

90% of the topics related ​to insurer/client interactions ​covered​.

Logistics

3,5x improvement in ​First Response Time​.

Retail

35% case tickets closing rate, without human intervention.

Marketplace/E-commerce

48%​ improvement in agents’​ Average Handling Time.

Telco/BPO

Altice increased by 4x agents’ productivity, in 30 days.

Retail

Leroy Merlin improved Customer Service efficiency by 80% in 8 weeks.

Know how Bizay radically improved their customer service operation, getting outstanding results, in only 45 days:

What our clients say

CTT-ANDRÉ-SILVA.png
With Automaise AI we now provide affordable, intuitive and efficient social customer support to nearly 2 million ViaCTT end users. Thanks to its level of autonomy and continuous evolution, the solution saves us precious time and effort.
Service Manager
Via CTT
CARAVELA-SEGURO-S0A0APAULO-CRUZ.png
At Caravela we were looking for a highly collaborative technical partner to help us solve our customer care issue and we found this with Automaise. Thanks to deploying their AI solution, today we can adapt to different customer scenarios and communicate flexibly with our clients.
Marketing Director
Caravela
ALTICE-0A0AJOANA-SERRA.png
Thanks to Automaise, we’ve cut through the noise and increased our response rate with messages being qualified correctly, allowing us to distribute the requests to the right teams more successfully. Managing our front-facing brand on social is now possible because it’s easy to identify critical topics and to optimize the care process.
Digital Marketing Manager
Altice
BIZAY-BERNARDO-MARQUES.png
Automaise has allowed us to achieve efficiency improvements north of 70% by leveraging AI to help our support agents spend less time on repetitive tasks. We have been able to provide faster support to our customers, whilst improving operational efficiency.
Head of Operational Excellence
360imprimir.pt / Bizay
PRIO ALEXANDRE CRUZ
PRIO’s strategy became more robust when reinforced with the inputs provided by the AI solution developed by Automaise.
Alexandre Cruz
Market Analyst
PRIO

Automaise AI

Traditional chatbots are mostly rule-based and trained with generic industry data, yielding limited results and subpar customer experience.

Automaise creates an AI layer that is hyper-tailored to your business. Our AI understands the behavior of your customers by continuously learning from your best agents and training on your customer support data.

We augment your service levels and produce superior customer support outcomes, both for your customers as well as your agents, in a matter of weeks.

Whitepaper

Intelligent Automation: the game changer for top retailers & e-tailers

See how retailers are reducing First Response Time up to 90%, by deploying Intelligent Automation solutions.

Recent blog posts

Learn more about Customer Care, Automation & Virtual Assistants.

Instantaneous customer service is what clients expect from brands.

Consumers have begun to expect highly proactive and instantaneous customer service from the companies they interact with.

READ MORE

Intelligent Automation changed Customer Care, for good. Learn how.

Brands were forced to change the way they do Customer service. Retail, e-commerce, banking and telco are the ones more impacted.

READ MORE

Productivity Solutions to Supercharge Your BPO

In this article, we’ll explore some of the challenges that BPOs typically face in this regard and then look at a few productivity solutions that might be valuable in tackling them.

READ MORE

Start improving customer service now!

Automaise’s solutions are designed for companies with 10 to 5.000 support agents.

Book a 30 minutes call with a productivity specialist. No strings attached.

Automaise AI

Traditional chatbots are mostly rule-based and trained with generic industry data, yielding limited results and subpar customer experience.

 

Automaise creates an AI layer that is hyper-tailored to your business. Our AI understands the behaviour of your customers by continuously learning from your best agents and training on your customer support data.

 

We augment your service levels and produce superior customer support outcomes, both for your customers as well as your agents, in a matter of weeks.

Whitepaper

Intelligent Automation:

the game changer for top retailers & e-tailers

See how retailers are reducing First Response Time up to 90%, by deploying Intelligent Automation solutions.

Recent blog posts

Learn more about Customer Care, Automation & Virtual Assistants.

Instantaneous customer service is what clients expect from brands.​

Consumers have begun to expect highly proactive and instantaneous customer service from the companies they interact with.

Intelligent Automation changed Customer Care, for good. Learn how.

Brands were forced to change the way they do Customer service. Retail, e-commerce, banking and telco are the ones more impacted.

Productivity Solutions to Supercharge Your BPO

In this article, we’ll explore some of the challenges that BPOs typically face in this regard and then look at a few productivity solutions that might be valuable in tackling them.

Start improving customer service now!

Automaise’s solutions are designed for companies with 10 to 5.000 support agents.

Book a 30 minutes call with a productivity specialist.
No strings attached.

Know how Bizay radically improved their customer service operation, getting outstanding results, in only 45 days:

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